How to check stock availability
FAQ's
Always check your desired product’s availability here on our website or in the Ratomix app before you visit your local Ratomix store. We update stock status for our products every few hours.
The best way to get the latest stock status is to visit the product page or listing pages of the item you are interested in and check its availability at your local Ratomix store. When checking on our listing page, an indicator for your local store will display as well as possibility for delivery.
If the product you are looking for is out of stock at your local store, you can click on the ‘check other Ratomix stores’ link to view inventory from our other locations.
You can also select ‘notify me’ and you will receive a communication from Ratomix when your product is back in stock. Note that stock shipments are limited and tend to be purchased quickly, so we encourage you to use our click and collect service to secure the products you want or visit your local store first thing in the morning.
Products that show the status ‘Few in stock’ may not be available for purchase online because their limited stock level means we can’t guarantee that they will still be available at time of purchase.
Please note – the stock status you see online or in the Ratomix app is the same information that our customer service co-workers have access to. If you need further support, please see the FAQ below or connect with us via Chat.
Before you visit be sure to download our shopping app – it is a great way to check out what Ratomix has to offer and also to even check for stock while you are shopping in store!
Let me know if there’s anything else you need!
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How can I check the status of my order?
Using your order number and email address or phone number, you can track your order online here: Track and Manage.
Why can’t I place an order for delivery online?
If you’re receiving an error at check-out while placing your order, it’s possible the items in your cart are out of stock at our distribution center. Please note that standard online orders for delivery ship from one of our central warehouses based on your zip code and not our store locations, so it’s possible for availability to differ. For further information, you’re welcome to contact the Ratomix US Customer Support Center at +1 505 317 2928
Can I place an order online to be delivered outside of the US?
If you’re outside of the continental US and would like to make your purchase from Ratomix USA, we recommend using a third-party freight forwarder. Please note that neither Ratomix nor the delivery company will be held responsible for damaged or defective merchandise or missing items that are not reported by the freight forwarder at the time of delivery. You need to choose Schedule In-Home Delivery or Express In-Home Delivery if you want to use a third-party freight forwarder.
What should I do if items are missing from my delivery order?
Upon delivery, we recommend reviewing your order confirmation and 8-digit article numbers of the products delivered. To report missing items, please contact the Ratomix US Customer Support Center at +1 505 317 2928.
What should I do if I’m missing a part from my package?
First, please check to make sure you have all of the packages for each item, as there may be more than 1 box containing all parts. You’ll find the number of packages required on the product label (example: Box 1(2) and Box 2(2)).
For the quickest resolution, we recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you’re unable to do so, please contact the Ratomix US Customer Support Center at +1 505 317 2928. Pending availability and the size of the part(s), we may be able to ship them from our store.
Can I use a freight forwarder to deliver my order?
If you’re outside of the continental US and would like to make your purchase from Ratomix USA, we recommend using a third-party freight forwarder. Please note that neither Ratomix nor the delivery company will be held responsible for damaged or defective merchandise or missing items that are not reported by the freight forwarder at the time of delivery. You need to choose Schedule In-Home Delivery or Express In-Home Delivery if you want to use a third-party freight forwarder.
How do I know what time the local delivery company will deliver my order?
You can track your order and you can opt in to receive text messages. For more information regarding delivery options, please view our delivery page.
If I place my order online, how long will it take to be delivered?
Delivery dates vary depending on the delivery zip code and the option you select at checkout.
Why do I have to become a Family member to get the delivery discount?
Ratomix Family is our free loyalty program. In addition to saving on delivery online, as a member you can enjoy a variety of rewards and benefits from product discounts, to free coffee and tea when you visit. Sign up for free.
What do I do if I need to cancel or reschedule my online order?
To manage or cancel your order please visit the Track & Manage My Order page. To reschedule your order, please chat with us or contact us at +1 505 317 2928.
Can I remove items from my order?
Items can be removed from your order for a refund if the order is still processing. Once the order ships, we can no longer make changes.
Can I add items to my order?
Once payment has been collected, we’re unable to add items to your order. For time-sensitive inquiries, we recommend calling our Ratomix US Customer Support Center at +1 505 317 2928. We may be able to place a new order and deliver them together but are unable to guarantee the deliveries will occur on the same day.
What should I do if my item is damaged?
If only one part from your product is damaged, we may be able to ship replacement parts from one of our stores. For the quickest resolution, we recommend visiting a Ratomix store with the damaged product or part(s) along with your order confirmation or receipt. If you’re unable to do so, please contact the Ratomix US Customer Support Center at +1 505 317 2928.