delivery and shipping
Delivery policy
At Ratomix , we are committed to providing you with an exceptional online shopping experience. It starts with our delivery and shipping policy, designed to comply with all U.S. trade regulations.
We comply with all laws and regulations applicable to the delivery and shipment of goods, including, but not limited to, the Federal Maritime Commission Authorization Act, the Act to Prevent Pollution from Ships (APPS), and the Occupational Safety and Health Administration (OSHA) guidelines. We are committed to maintaining the highest standards of accountability and transparency.
Delivery Process
We work with trusted partners to ensure the delivery of your orders. As a online store, we transfer your orders to third-party suppliers who ship products directly to your address. This method allows us to reduce costs and offer you competitive prices.
Delivery delay
Delivery times may vary depending on your location and the third party provider responsible for shipping. We strive to provide accurate delivery estimates at the time of ordering and keep you informed throughout the process.
Liability and Insurance
We take all necessary measures to ensure that products arrive in perfect condition. However, in the event of damage or loss during transportation, we will follow appropriate legal procedures to resolve the situation in accordance with applicable laws.
Customs Duties and Taxes
Orders shipped internationally may be subject to customs duties and taxes, depending on local law. These additional costs are the responsibility of the customer.
Returns and Refunds
If you are not completely satisfied with your purchase, we offer a clear returns and refunds policy that complies with consumer protection laws.
1. Refund Processing Time We aim to process all refunds within 14 days of receiving your returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
2. Return Label A return label is included in the package with your order. Please use this label to return any items to us. If you did not receive a return label, please contact our customer service team for assistance.
3. Product Condition & Return Window To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You have 30 days from the date of purchase to return an item.
If you have any questions regarding our delivery and shipping policy, please do not hesitate to contact us.